Refund Request Form​

■If you are not satisfied with this service (limited number of refunds allowed)


If you are not satisfied with the tour you participated in, please submit a refund request form from the form below and state the reason.

We will give you a full refund for the tour in question. (Please note that if you do not state the reason for your dissatisfaction, we cannot refund you.)
 
Also, if the network connection is unstable despite the required line speed (a constant downlink speed of 20Mbps or higher) being met, please submit a refund request form from the form below, and we will issue a refund.

In the above case, please attach proof that the line speed was more than 20Mbps (please make sure we can verify the date, time, and speed) to the form.

Refunds will be issued up to two times, and guests who receive a second refund will not be allowed to use the service for one year afterwards.​

 
​Limited number of refunds request form
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Request Form has been sent

■If you were unable to participate in a tour due to problems involving the system/guide (unlimited number of refunds allowed)


If the criteria below are applicable, please submit a refund request form from the form below.
We will issue a full refund for the tour in question. (Please be sure to state what happened and on which tour.)
 

【Grounds for unlimited refund】

①The guide does not appear at the tour (no show) at the designate tour time
② Your voice is not transmitted to others even if the page is refreshed three times in a row.

Unlimited number of refunds request form

Request Form has been sent