FAQ

How to participate

How can I access the tour link if I take a tour with VR goggles?


You can access it by either 1 or 2 below.
1. Send the tour link to yourself in advance with Facebook Messenger, open Facebook with the browser of VR goggles and access by stepping on the tour link from the message addressed to yourself of the messenger (If you can not send due to an error, follow 2 below Please do it).
2. Send a tour link to yourself by Gmail etc., open the mail from the browser of VR goggles, and access by stepping on the tour link.




When I participated in the PC version tour, I was asked to log in to the system, so I created an account and logged in. After that, I also participated in the VR version tour, do I need to create another account?


No, you don't need to do. The created account can be used for both the PC version and VR version tours.





About the questionnaire

What should I do if I participate in more than one friend on the tour I applied for?


You can reply multiple times from the same URL, so please send the same URL to your friends and reply.





About during the tour

I participated in the PC version tour, but my voice was not recognized correctly.


In the case of the PC version tour, if you use a PC microphone, the voice recognition rate will be low and the voice recognition during translation will be significantly worse, so please use headphones or a headset.




How can I check the battery level when entering the VR space with Oculus Quest 2?


When you press the Oculus button on the right-hand controller, the home bar will be displayed below, where you can check the battery level.




What should I do if I have VR sickness during a VR tour?


You can return to the flat screen by selecting the reload button on the screen or by pressing the menu button on the left-hand controller.
If you aim at a part of the flat screen with the right hand controller and press the trigger button and move it left or right as it is, the image will rotate, so you can enjoy the tour even on the flat screen.




Why did the video of the VR version tour feel rougher than the PC version tour?


When the screen size is increased, the image quality will look coarse if the image resolution is the same. For example, it is the same principle that a picture drawn on A4 paper becomes rough when it is enlarged and copied to A2 size.




How can I take pictures and videos when I'm in VR space with Oculus Quest 2?


When you press the Oculus button on your right hand controller, the home bar will appear below. If you select "Share" from the home bar, a large menu screen will appear above the home bar. If you select "Record" or "Take a picture" displayed there, you can take a picture or video.




What should I do if something goes wrong during the tour?


Have a look at this.





Other

How can I cancel the tour I applied for?


Please send an email to our guest support department (customer@traveldx.jp) stating that you want to cancel.